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Change History Tab

Overview​

The Change History tab displays all change records for a CI. Every time a CI is created or updated, and when CI relationships are created, updated, or deleted, the system automatically records the change history, including change time, change type, operator, and other information.

Change History Tab

Change History Content​

Change Record Information​

Each change record contains the following information:

FieldDescriptionExample
Change TimeWhen the change occurred2026-01-15 14:30:25
OperatorUser who performed the changeadmin
Change ContentSpecific attribute changesName: old value → new value

Change Content Display​

Change content displays specific attribute changes:

  • Attribute Changes: Attribute name, old value, new value, key-value pair changes
  • Relationship Changes: Add/delete/update relationships

Track History Configuration​

Enabling Attribute Tracking​

Not all attributes have change history recorded. Only attributes with Track History enabled in the CI type definition are tracked.

How to Enable:

  • Check Track History in the CI type's attribute definition
  • After saving, all changes to that attribute will be recorded

Commonly Tracked Attributes:

  • Core attributes like Name, Description
  • Important attributes like Status, Environment
  • Other business-critical attributes

Viewing Trackable Attributes​

To see which attributes have history tracking enabled:

  1. Navigate to CI Type Management
  2. Select the corresponding CI type
  3. Check the Track History column in the attribute list

Use Cases​

Scenario 1: Audit Records​

Business Need: During an audit, trace a CI's change history to determine who modified what and when.

Steps:

  1. Open the CI's detail page
  2. Switch to the "Change History" tab
  3. View all change records
  4. Expand records to view detailed change content

Scenario 2: Fault Troubleshooting​

Business Need: A CI has a problem, and you need to review recent changes to determine if the issue was caused by a modification.

Steps:

  1. Open the problematic CI's detail page
  2. Switch to the "Change History" tab
  3. View recent change records
  4. Analyze whether changes are related to the problem

Frequently Asked Questions​

Q: Can change history be deleted?​

A: No. Change history is system-generated audit logs that cannot be manually deleted or modified. This ensures data integrity and traceability.

Q: How long is change history retained?​

A: Change history retention policies are configured by the system administrator. Generally, change history is retained long-term.

Q: Why do some attributes have no change records?​

A: Only attributes with Track History enabled in the CI type definition record change history.

Q: Is change history real-time?​

A: Yes. Each time a CI modification is saved, the system immediately creates a change history record.

Q: Can change history records be modified?​

A: No. Change history records are read-only and cannot be modified. This ensures the authenticity and integrity of audit records.

Q: How to view relationship change history?​

A: The Change History tab displays relationship additions, deletions, and updates. Relationship changes show the relationship type and associated CIs.